What is Arcadia Dolls?
Arcadia Dolls is a website owned by two Spanish sisters who collect ball-jointed dolls. Our website includes an online shop where you can buy clothes and accesories for your dolls. All our items are handmade.
Do you sell dolls at Arcadia Dolls?
No we don't. At Arcadia Dolls we just sell clothes and accessories for dolls, but not dolls or doll's parts. We don't sell eyes or wigs either.
In the future we would like to sell shoes, wigs and even dolls, but right now we focus on doll's clothes.
Do you have an offline store?
Not at this moment. Right now, Arcadia Dolls sells through its website, eBay auctions, BBSDreams and Den of Angels forums. We also take part in some Manga Conventions across Spain.
How can I purchase your items?
To place an order, just send us an e-mail with your full name and address and the list of items you want to buy. You can find full instructions here.
How can I pay my order?
We accept Paypal as our main payment method. Our Paypal account is: arcadia@arcadiadolls.com. We also accept wire transfer for customers within Spain.
If you live outside Spain and can't pay through Paypal, contact us.
How much are the shipping costs?
That depends on the destination country and the parcel weight. We send all our orders through Correos registered mail.
We try to send small packages in order to mantain a low shipping cost, but we use cardboard boxes or padded envelopes to protect items from damage.
We can send orders through a private courier company if our customers request it, but that means higher shipping costs.
How long will it take my order to arrive?
It depends on the destination country. Orders inside Spain takes about 3 working days to arrive, outside Spain it takes between 7 and 10 days.
How long does it takes you to finish my order?
Out items are handmade and are produced on demand, considering that most of the times they are "custom made". Because of that, and depending on the number of orders we receive, it takes about 3-5 weeks to finish an order, from the moment payment is confirmed.
Do you accept layaway?
We usually ask for complete payment of orders. Anyway, if your order total reaches 200 euros or more, we accept layaway in two parts: first half when placing your order and second half when your order is finished.
Please notice that orders won't be send until full payment is received.
Your prices are fixed in euros. How can I pay if I have a different currency?
That's quite easy! It's easy to pay in foreign currencies with Paypal. You just have to log-in to your Paypal account and choose a currency from the pull-down menu on the "Send money" form.
If you're paying by wire-transfer, drop us a note and we'll help you with the currency conversion.
May I order an outfit that's not for sale in your website?
No, you can only order outfits from our online shop catalog, in any fabric color available and any doll size.
Anyway, we occasionally take some commissions, as long as you order an outfit already sold by us in the past, so we don't have to design a specific pattern.
We must also check out our available fabrics and time schedule in order to take the commission.
My doll has a different size from the available sizes described on the item I want to purchase. Could you make the outfit for my doll's size?
Don't worry, we'll probably be able to do it. If we cand find the measurements for your doll, we can sew for it. Nevertheless, we can't guarrantee the clothes will fit perfectly on your doll when we're working with new measurements.
How can I be aware of your new releases?
If you don't want to miss our news, auctions and releases, you can subscribe to our newsletter. Read more about our newsletter here.
|
